Frequently Asked Questions

Diamond painting is a craft where small resin drills are placed on a coded adhesive canvas to complete a design.

Yes. Diamond painting is beginner-friendly and does not require prior experience.

Match each drill color to its symbol on the canvas and place the drills section by section until the design is complete.

Completion time depends on the size, detail, and the amount of time spent on it.

Round drills are circular resin pieces that are placed on the canvas and are generally easier to position.

Square drills are resin pieces with straight edges that fit closely together for a more complete-looking finish.

Neither is better for everyone. Round drills are often easier to place, while square drills create a tighter finish.

No. You only need to follow the symbols on the canvas and place the matching drills.

Diamond painting can be enjoyed by different age groups, but adult supervision is important for children because the drills are small.

A finished diamond painting can be framed, displayed, stored, or given as a gift.

Select the diamond painting you want, choose the available options if needed, add it to your cart, and proceed to checkout.

We accept the payment methods shown at checkout.

Payment is taken at the time the order is placed.

If you need to make a change, please contact us as soon as possible. Changes may not be possible once processing has started.

Order cancellations may be possible if requested shortly after purchase. Once an order has entered processing, cancellation may no longer be available.

Contact us immediately with the correct address. If the order has not yet been processed, we may be able to update it.

Yes. After your order is placed, you should receive a confirmation email with your order details.

Please check your spam or junk folder first. If you still cannot find it, contact us and we will help confirm your order.

If you have a valid discount code, you can enter it during checkout.

Payments can be declined for several reasons, including incorrect payment details, bank restrictions, or insufficient funds. Please try again or use a different payment method.

Orders are usually processed within 5 to 10 business days. During busy periods, processing may take longer.

Shipping times vary by destination. After processing, delivery may take around 10 to 20 days for the United States, 7 to 14 days for the United Kingdom, up to 20 business days for Canada and Australia, and up to 25 business days for Europe and other international destinations.

Yes. We ship to many countries worldwide.

Once your order has shipped, you will receive tracking information by email.

Tracking may take a few days to update after shipment, especially for international orders.

Delays can happen because of customs, carrier issues, peak seasons, or high order volume.

Yes. International tracking can sometimes pause between updates while the package is in transit.

Please check around your delivery location, with household members, neighbors, or your local carrier. If you still cannot locate it, contact us.

If a package is returned, please contact us so we can review the situation and discuss the next step.

Depending on your country, customs duties or import charges may apply. These fees are determined by local authorities and are the customer’s responsibility.

Eligible non-custom items may be returned within 15 days of delivery if they are unused and in their original condition.

No. Custom orders are made specifically for the customer and are not eligible for refund.

Please contact us and include clear photos showing the issue so we can review it and assist you.

Please contact us with your order number and details of the missing item so we can look into it.

If you received the wrong item, contact us with your order details and photos if possible so we can review the issue.

We do not offer exchanges.

We do not refund faulty kits, but we do review these cases and work to provide an appropriate solution.

You can contact us through the form on our Contact Us page or by email at: [email protected]

To help us assist you faster, please include your order number and any relevant details related to your question or issue.

Yes. If your order arrived damaged, incomplete, or incorrect, clear photos will help us review the issue more efficiently.

We aim to respond to all messages within 48 hours.