Returns & Refund Policy

At DiamondPaintings.sale, we want you to feel confident when ordering from us. Because many of our items are made to order, our return and refund policy is designed to be fair, clear, and easy to understand.

We accept returns within 20 days of delivery for eligible items.

To qualify for a return, the item must be:

🔹 unused

🔹 in its original condition

🔹 in its original packaging

Please note that returns apply only to items purchased directly from our website.

Some items are not eligible for return:

🔹 Custom diamond painting kits

🔹 Used items

🔹 Items not in their original condition

🔹 Gift cards, if applicable

Because custom orders are made specifically for you, they cannot be returned once production has begun unless they arrive damaged, defective, or incorrect.

If your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible.

We may ask for clear photos of the issue so we can review it properly. Once confirmed, we will arrange a replacement as quickly as possible.

Please note that we do not offer refunds for faulty items, but we do offer replacements when the issue is verified.

If your return is approved after inspection, your refund will be issued to your original payment method.

Please keep in mind:

🔹 original shipping charges are non-refundable

🔹 return shipping costs are the customer’s responsibility unless otherwise agreed

🔹 if a refund is issued, any applicable return shipping costs may be deducted

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

We only replace items if they are defective, damaged, or incorrect.

If you need help with a replacement request, please contact our support team and include your order number along with a short explanation of the issue.

Custom diamond painting kits are made specifically from the image or design you submit. For that reason, they are non-refundable and non-returnable once processing has started.

If your custom order arrives with a production issue or damage, please contact us and we will work on a suitable replacement solution.

To request a return, please contact us first before sending anything back.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.

Need Help?

If you have any questions about your order or would like to start a return request, please contact us at:

[email protected]

Please include your order number and a brief description of the issue so we can assist you faster.